Gary Rush Facilitation | Facilitator Services PDF Print E-mail

 


Gary Rush

"Our Facilitator Services improve client business performance through effective application of state-of-the-art structured facilitation processes. "

 

We facilitate many types of workshops involving a wide variety of processes, issues and number of participants. Our primary goal is to get a group of individuals to form as a team, learn to communicate, and achieve a goal or accomplish a task. We successfully tie our extensive facilitating experience with our knowledge of:

 

  • Strategic Planning
  • Business Analysis
  • Business Process Re-engineering
  • Project Management
  • Product Ideation
  • Process Modeling
  • Business Requirements
  • Data Modeling
  • Methodologies
  •  

    and other processes to deliver a complete useful solution that is developed by engaging the appropriate stakeholders to reach consensus based decisions.


    Our Workshop Process

     

    We believe in thorough preparation and do not take on facilitation efforts without it. We interview the client and potential Participants – we believe in the wisdom of the group. We use our array of skills and tools to facilitate workshops encouraging participation from all participants, using Active Listening to ensure communication and understanding while guiding participants to consensus.


    Workshops and projects facilitated by us have increased productivity resulting in a 20% to 40% reduction in effort required to gather information - such as...

     

    • EDS/GM combined Corporate Information Management - their first strategic plan.

    • U.S. Treasury Department Financial Management Services (FMS) - 15-workshops to define requirements - process models - for a complete re-engineering of the payment and claim system - took 6 months instead of 2 years.

    • Cisco Systems to define their business data model for their Customer Data Warehouse - pulling together "customer" information.

    • National Association of Insurance Commissioners' (NAIC) Y2K contingency plan - all 50 Insurance Commissioners reaching consensus.

    • INTEL's project plan for implementing their global general ledger system - engaging all stakeholders, becoming one of their most successful projects.

    • Star Alliance where they identified that in-flight Wi-Fi was possible - a critical service offering on airlines today.

    • Texas Joint Military Forces 2035 Strategic Plan - reviewing this 4-page plan, the length of the U.S. Constitution, is now part of their monthly meetings - something they were unable to do previously.


    FoCuSeD facilitation Logo Content Knowledge and the Facilitator...

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    Occasionally, when clients ask us to facilitate workshops/meetings they begin by asking, “Have you worked in the XXX industry in the past?”. They are looking for content knowledge, much as they would if they were hiring a consultant. This needs to change. Facilitators don't need to know content, that is the responsibility of the Subject Matter Experts (SMEs) - the participants. The Facilitator needs to be a Process Expert. When you hire Facilitators, hire based on his or her ability to actively listen, process experience, preparation skills (which are critical to ensure the workshop/meeting is designed to accomplish what the group needs to accomplish) and whether or not he or she is an IAF Certified™ Professional Facilitator (CPF). Effective Facilitators, as Process Experts can facilitate successfully in any XXX industry. Read more...