FoCuSeD™ Facilitating People and Conflict - On-line Class PDF Print E-mail


"Gary Rush Facilitation - on-line classes will give you the skills to work with a group of people to produce better results."

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We recommend that you take FoCuSeD™ Introductory Facilitation Skills prior to taking this class because the classes build on each other.

Class Abstract

This self paced on-line class teaches group Facilitator skills necessary to get a group of people to form as a team, manage conflict, and improve communication, support, and commitment; and continues the People Skills portion of your journey by teaching you “how to” deal with difficult people and help them become productive contributors. It covers:


  • “How to” build a team. The Five Key Characteristics
  • “How to” build trust.
  • “How to” move a group through the stages of group evolution.
  • “How to” recognize Diversity and get to know your participants.
  • “How to” manage conflict.
  • “How to” turn difficult people into productive contributors.


This on-line class is designed so that the students will be able to:


  • Know what makes a team.
  • Know how groups evolve.
  • Know how Diversity relates to facilitating people.
  • Know how the way people think, their paradigms, and differences come into play when facilitating.
  • Know why people become difficult.
  • Know "how to" manage difficult people.
  • Know "how to" manage conflict.
  • Know "how to" confront constructively.
  • Know when and why to use Facilitator Tools to improve group performance.
  • Know "how to" select the “right” people tool when facilitating a group.


Students receive:


  • PDF version of FoCuSeD™ Facilitating People and Conflict by Gary Rush, IAF CPF
  • A digital class Certificate of Completion and badge that you can share.