Applying Agile Concepts to Strategic Planning

The Agile Manifesto may have been written initially for software, but its application to Strategic Planning works and it changes Strategic Planning from an event into a process. So, why not apply Agile concepts to Strategic Planning? I believe that planning should be a process not an event.  See “Swift” Strategic Planning.

I facilitated an Agile Strategic Plan for a group of organizational leaders who had hired a consultant a few years prior and the plan wasn’t working for them. The consultant took the leaders off-site for a week to work out their plan. The plan ended up being 84 pages long with loads of Baldrige Key Performance Indicators, but the plan ended up as “shelfware” for two years. The leaders wanted me to develop the plan a different way, so I applied Agile values to make the plan useful, as follows:

  • Individuals and interactions over processes and tools.
  • Working software (plan in this case) over comprehensive documentation.
  • Customer collaboration over contract negotiation.
  • Responding to change over following a plan.

First of all, we set a plan target of four pages long – the length of the U.S. Constitution. That’s adhering to the second value – working plan over comprehensive documentation. Reading 4 pages, versus reading 84 pages, makes a big difference. It also means that it makes it easier for the stakeholders to absorb and understand the plan, making it useful.

Looking at the first value, individuals and interactions over processes and tools, we developed the plan in facilitated workshops. Structuring the workshops to include multiple layers of leadership as participants incorporated the third value, customer collaboration over contract negotiation. We kept it simple, i.e., no complex processes. The leaders of the organization knew their industry – if not, strategic planning was not the solution to a lack of industry knowledge.

We further followed the Agile values by scheduling the facilitated workshops to last 4- to 8-hours to occur once a month. That meant that we never attempted to hammer out the entire plan in one workshop and each subsequent workshop began by reviewing the feedback and suggestions. We defined each “sprint” to define a portion of the plan, e.g., a complete Mission statement or a complete Vision, or a complete SWOT. In between, the leaders took what they had developed and shared it with others gathering feedback and suggestions. This brought in stakeholder collaboration and interaction.

Finally, once the Agile Strategic Plan was complete, the organization leaders defined a process for continuous review. They assigned a person to manage the plan and they reviewed the plan at every monthly staff meeting. The review was for progress, changes, and additions – i.e., it was a living plan and never “complete”. That supported the fourth value of responding to change over following a plan.

In addition to following the Agile values, we also were able to follow the Agile principles. Our measure of success was the plan. We provided continuous delivery of a working product and welcomed changes through the iterative workshops (“sprints”). Stakeholders were involved and leaders were motivated in a supportive environment. Face-to-face conversations were the norm in gathering feedback and suggestions. Sustainable development was accomplished through short, iterative workshops with continuous attention to excellence, good design, and simplicity enabling the plan to be useful. In the facilitated workshops, the leaders drove the process and we began each workshop with a reflection on previous work to improve following work.

Developing a Strategic Plan once a year and then waiting until the next planning cycle to update, makes no sense – the world doesn’t wait.

FoCuSeD™ Facilitator Training

FoCuSeD™ Facilitation Training

FoCuSeD Logo The Impact

“When people more effectively learn ‘how to’ use group facilitation skills to engage, empower, and collaborate, the more able society will be at solving any problem of the 21st Century, making the world a better place.” 

What distinguishes our FoCuSeD™ Classes is the consistent message that they provide. They provide consistency in terminology, models, and concepts that are built upon the fundamental principles of facilitation. They share ideas using a consistent basis of understanding – this ensures that everyone holds the same fundamental principles. They are effective, comprehensive, and provide a complete set of skills, knowledge, and practice – this ensures that what is learned, is immediately applicable. They provide specific tools to effectively work with groups in any capacity and be successful – this builds capacity within the organization. You learn “how to” effectively combine Relationship Behavior and Task Behavior to drive out task success along with team performance – this ability is crucial to bringing people together to accomplish a task.

“Our FoCuSeD™ Facilitation Classes enhance whatever you do wherever you go in business and in life.”


“Yesterday, I was a participant in an offsite meeting most of the day and there were 2 people with constant side-bar conversations and it was distracting. We know each other pretty well so I chastised them at the end of the day. But then, (with a smile) announced to the group that I was going to apply my “Gary Rush Facilitation” training and stood by their table, just silently hovering. It got their attention and we all had a good laugh. I expect better behavior from them today! Thought I’d drop you a note and let you know that the tips and techniques learned in your classes (albeit 10+ years ago) are alive and well and executed on a regular basis.”

Tammie (alumnus 2001 – FAST Session Leader Workshop class by Gary Rush, IAF CPF)

 

FoCuSeD Logo FoCuSeD™ provides detailed training on the concepts of Holistic Facilitation.”

Our FoCuSeD™ Facilitator classes support the International Association of Facilitators (IAF) Core Facilitator Competencies and what students need to learn to achieve them, enabling those people who wish to pursue their IAF Certified™ Professional Facilitator (CPF) designation. CPFs receive professional recognition that provides a competitive edge. Certification: You can receive a professional Facilitator certification from the IAF.

“The FoCuSeD™ Facilitator classes and the FoCuSeD™ Leader class devote 50% of the class time to People Skills and 50% to Process Skills providing balanced, holistic learning.”

 

FoCuSeD™ Business Analyst

3 days

This class is ideal for all Business Analysts or those pursuing a Business Analyst career.

FoCuSeD™ On…

3 days

This class is ideal for anyone working in project management, Six Sigma, TQM, and other quality initiatives.

The FoCuSeD™ Facilitator Academy

5 days

This class is ideal for all people including Business Analysts, Data Modelers, Project Managers, Consultants, Facilitators, Leaders, and others.

FoCuSeD™ Foundational Group Facilitation Skills – Problem-Solving Process

1 day

This class is ideal for all people.

The FoCuSeD™ Leader –
Lessons for Collaborative Leaders

4 days

This class is ideal for all who want to inspire collective action through Collaborative Leadership.

“In my Facilitator classes, students build facilitation skills and confidence and then apply these in their own unique style showing understanding of the “why” – along with the “how to” and “what” so they perform effectively.”

FoCuSeD™ Introductory Facilitation Skills On-line – Available now!

FoCuSeD™ Facilitating People and Conflict On-line – Available now!

FoCuSeD™ Holistic Facilitation Process Design On-line – Available now!

“These video-based self-paced on-line classes are ideal for anyone who wants to develop group facilitation skills to enhance their job skills.”

FoCuSeD™ Agile Strategic Planning

2 days

This class is ideal for all people..

FoCuSeD™ Business Data Modeling Made Easy

2 days

This class is ideal for all who want to successfully understand, build, and explain Data Models from a business perspective.

Benefits of Facilitation and Facilitator Training

Our Facilitator Training

FoCuSeD™ Holistic Facilitation Process Design online class

“Gary Rush Facilitation – on-line classes will give you the skills to work with a group of people to produce better results.”

The future requires a Collaborative skill-set. I’ve been reading about automation, technology, robotics, AI, big data, etc., and I found these emerging trends interesting and useful, but what does this mean for future jobs? Read more…

We recommend that you take FoCuSeD™ Introductory Facilitation Skills and FoCuSeD™ Facilitating People and Conflict prior to taking this class because the classes build on each other.

Class Abstract

This self paced on-line class continues the Process Skills portion of your journey by teaching you “how to” define the seamless integration of process and group dynamics. I also provide you with a number of Problem-Solving agendas to get you started along with a number of process tools, such as prioritizing, responsibility matrices, decision-making amongst others. It covers:

  • “How to” Reach consensus – The Emotional Group Cycle
  • What is a “holistic” process? Components of a FoCuSeD™ Holistic Workshop Process
  • “How to” design a holistic Agenda – The Raw Process Steps
  • “How to” incorporate appropriate people and process tools into the Agenda design.
  • “How to” effectively prepare for the workshop/meeting.
  • “How to” build an Annotated Agenda. What it does.
  • “How to” use various Process Tools.

Objectives

This on-line class is designed so that students will be able to:

  • Know “how to” design a workshop/meeting Agenda following the parallel process design concept of FoCuSeD™.
  • Know “how to” move a group to consensus.
  • Know the components of a FoCuSeD™ Holistic Workshop Process.
  • Know “how to” effectively facilitate the workshop/meeting.
  • Know when and why to incorporate the appropriate people or process tools into the Agenda design.
  • Know “how to” build an Annotated Agenda.
  • Know “how to” and when to use various Process Tools.
  • Know the steps to Problem Solving.

Materials

Students receive:

  • PDF version of FoCuSeD™ Holistic Process Design – Problem-Solving by Gary Rush, IAF CPF
  • A digital class Certificate of Completion and a badge that you can share.

Registering

holistic facilitation process online

FoCuSeD™ People & Conflict online Class

“Gary Rush Facilitation – on-line classes will give you the skills to work with a group of people to produce better results.”

The future requires a Collaborative skill-set. I’ve been reading about automation, technology, robotics, AI, big data, etc., and I found these emerging trends interesting and useful, but what does this mean for future jobs? Read more…

We recommend that you take FoCuSeD™ Introductory Facilitation Skills prior to taking this class because the classes build on each other. 

Class Abstract

This self paced on-line class teaches group Facilitator skills necessary to get a group of people to form as a team, manage conflict, and improve communication, support, and commitment; and continues the People Skills portion of your journey by teaching you “how to” deal with difficult people and help them become productive contributors. It covers:

  • “How to” build a team. The Five Key Characteristics
  • “How to” build trust.
  • “How to” move a group through the stages of group evolution.
  • “How to” recognize Diversity and get to know your participants.
  • “How to” manage conflict.
  • “How to” turn difficult people into productive contributors.

Objectives

This on-line class is designed so that the students will be able to:

  • Know what makes a team.
  • Know how groups evolve.
  • Know how Diversity relates to facilitating people.
  • Know how the way people think, their paradigms, and differences come into play when facilitating.
  • Know why people become difficult.
  • Know “how to” manage difficult people.
  • Know “how to” manage conflict.
  • Know “how to” confront constructively.
  • Know when and why to use Facilitator Tools to improve group performance.
  • Know “how to” select the “right” people tool when facilitating a group.

Materials

Students receive:

  • PDF version of FoCuSeD™ Facilitating People and Conflict by Gary Rush, IAF CPF
  • A digital class Certificate of Completion and badge that you can share.

Registering

mgrconsulting people & conflict online

Public Speaking – Managing the #1 Fear in the World

Fear of Public Speaking

My Dad, my first music teacher, taught me clarinet and one of the first things he had me do was perform a solo at a band contest – I was 8 years old and scared out of my gourd, yet I’ve been in front of groups ever since. People often say that it must be easy for me and that I couldn’t possibly be nervous. Well, when it comes to nerves, I get as nervous as anyone else. In fact, when I get up in front of groups, my adrenalin is so pumped, that (at least to me) my face feels flushed, my heart races, and my stomach flips.

Fear of public speaking is the #1 fear in the world – more than death (actually, 75% of people are afraid of public speaking – more than the number who are afraid of death???) – apparently, in life you die once, but in public speaking, you die a thousand times over. Since I make a living in front of groups, whether teaching, presenting, or facilitating, I’ve found some tricks that help manage my nerves. By the way, you don’t eliminate the fear; you learn “how to” manage it.

First of all, my fear is about being judged. So, it isn’t about what I’m going to do or say; it’s about what I think the audience is thinking. Knowing this has helped me because, to me, it is more about how I relate to the audience.

Step Away from the Lectern

When people give presentations, usually they stand behind a lectern putting a gap between themselves and the audience. When nervous, that is the worst place to be. What do they do? They grab onto the sides of the lectern as if it’s their life preserver. Standing with a box between you and the audience, only reinforces that gap and that gap emphasizes the fear of “judgment”. What do I do? I avoid lecterns, even to the point of having them removed from the stage because it prevents me from walking around, which helps dissipate the adrenalin, which helps reduce my nervousness.

Connect with the Audience

Looking at the audience as if they are in their underwear, as many presenters advise, is distracting – I’d rather connect with them. I walk to the audience to feel closer to them. I joke with them when appropriate to ease tension. I make eye contact to connect. If they have nametags, I use their names and shake their hands to make a personal connection. The more I connect with my audience, the easier it becomes for me because I feel part of the group.

So…

I get nervous like the rest of y’all but I’ve learned “how to” manage my fear by removing the gap – stepping away from the lectern and connecting with the audience. Try it; it’ll make you a better presenter.

“What is a Group Facilitator and why should I care?”

“Our classes will give you the skills to work with a group of people to produce better results.”

Hi, I’m Gary Rush and I’m a Group Facilitator and Facilitator trainer. I’m also an IAF Certified Professional Facilitator. For the past 32+ years I’ve trained thousands of people from 18 countries “how to” do my job making a difference in their careers. Like me, many have gone on to become IAF Certified Professional Facilitators (CPFs) – receiving professional recognition that provides them with a competitive edge. Others have gone on to become CEOs, CIOs, and entrepreneurs attributing much of their success to the skills learned in my group facilitator classes saving their organizations hundreds of millions of dollars by enabling people to be more engaged and more creative.

But enough about me… I’m here to introduce you to my new FoCuSeD™ group facilitator skills online classes. These are the most important skills to develop in the 21st Century.

So, by now, you may be asking yourself, “What is a Group Facilitator and why should I care?” Group Facilitators are those who are able to guide people to work together, reach consensus, and produce better ideas. The skills gained in my classes are invaluable to you no matter what you do in business and in life.

When I began, group facilitation was a specialized skill-set. Today, there’s a shift – this specialized skill-set is increasingly being included as a core competency in many job roles because, through facilitation, people develop better ideas that benefit the whole – it brings people together to accomplish good work. Group facilitation skills – is a skill-set that cannot be outsourced and it’s easily transferrable from one job role or business to another.

Today, I also teach, and will continue teaching, group facilitation skills in my 5-day public class – FoCuSeD™ Facilitator Academy because I believe in face-to-face training, which affords students with the opportunity to interact with others, practice, and receive feedback. It does make a difference.

However, I also realize that traveling to my FoCuSeD™ public class can be difficult due to travel costs and travel restrictions. It’s also difficult for people to devote five days away from their job. So, we, at MGR Consulting, Inc., have decided to bring our FoCuSeD™ training to you via self-paced online group facilitation classes.

All classes are now available.  Click here to view classes.

Our first online class is – FoCuSeD™ Introductory Facilitation Skills. This class develops the foundational group facilitation skills to get you started. I cover “how to” prepare for, facilitate, and close a meeting or workshop. I also cover basic people skills, such as presentation skills, communication skills, active listening – which is the most important skill to facilitate effective communication, questioning, “how to” stay neutral, amongst others to enable you to begin your journey towards an effective group facilitator and a successful career.

Our second online class – FoCuSeD™ Facilitating People and Conflict – continues the People Skills portion of your journey by teaching you “how to” deal with difficult people and help them become productive contributors. I will teach you “how to” form a group into a team by understanding diversity, culture, paradigms, team characteristics, and team evolution. I will also provide you with numerous people tools to help enhance the functioning of the group, improve creativity, and stimulate new ways of thinking, such as brainstorming, affinity diagramming, team-building, creativity breaks, amongst others.

Our third online class – FoCuSeD™ Holistic Facilitation Process Design – continues the Process Skills portion of your journey by teaching you “how to” design effective workshop and meeting processes that seamlessly incorporate the people tools to enhance team performance. I also provide you with a number of Problem-Solving agendas to get you started along with a number of process tools, such as prioritizing, responsibility matrices, decision-making amongst others.

All three of our FoCuSeD™ online group facilitation classes come with a PDF book designed for reference that you can use throughout your career. We also provide you with a digital class Certificate of Completion.

“Our classes will give you the skills to work with a group of people to produce better results.” Make a difference in your career and in life! Register now at http://www.onlinecourses.mgrconsulting.com.

FoCuSeD™ Introductory Facilitation Skills – Online Class

FoCuSeD™ Introductory Facilitation Skills – Course Description

How significant is the value of Facilitation? A Collaboration Revolution is coming and you need to be ready with the needed critical skills for success: self-awareness, teambuilding and trust, communication skills, critical thinking, innovative problem-solving, and collaborative solutions – facilitation skills in business and in life. As we move towards an era when outsourcing is commonplace, co-creating, co-working, and the gig economy increases, these skills become more critical. The ability to bring people together and accomplish good work – group facilitation skills – is a skill-set that cannot be outsourced and is transferrable from one role or business to another. Increasingly, these skills are being included as core competencies in many job roles because people develop better ideas that benefit the greater whole. These are the most important skills to develop in the 21st Century.

My FoCuSeD™ Facilitation technique is a unique approach to structured facilitation and the state-of-the-art in structured facilitation methodology. Until FoCuSeD™, facilitation techniques have been either about “process” or “people” skills. FoCuSeD™ contains a unique concept for developing structured agendas with an understanding of the two parallel developments occurring, “the workshop/meeting process and the emotional group cycle”, that must be holistically planned to achieve collaborative useful solutions – the ultimate structured facilitation technique.

My FoCuSeD™ Introductory Facilitation Skills online class is self-paced learning. This class covers skills that supplement your job skills. I provide you with detailed people tools to ensure collaborative useful solutions and I give you effective leadership, business, and interpersonal skills that build your confidence and enhance your ability to be successful. Students also receive a PDF version of FoCuSeD™ Introductory Facilitation Skills book and a digital, sharable class Certificate of Completion.  This sets the foundation for your group facilitation skills. I cover:

  • What is facilitation and when is it used.
  • What do facilitators do?
  • “How to” present yourself effectively.
  • “How to” actively listen.
  • “How to” ask effective questions.
  • “How to” improve your communication.

focused-online

For additional information – online course description

Also available:

    • FoCuSeD™ Facilitating People and Conflict – Online Class – $125 US
    • FoCuSeD™ Holistic Facilitation Process Design | Problem Solving – Online Class – $125 US

The Future Requires a Collaborative Skill-Set

I’ve been reading about automation, technology, robotics, AI, big data, etc., and I find these emerging trends interesting and useful, but what does this mean for future jobs?

I know these emerging trends are going to replace many future jobs, but what is overlooked is that people’s input will still be needed for the work technology cannot do. Technology has its limitations, it cannot:

  • Actively listen to understand meaning and enable effective communication.
  • Think creatively to create innovative ideas and solve problems.
  • Think critically to turn data into meaningful information and then knowledge.
  • Develop collaborative teams.
  • Build trust and understanding within groups.

So, what this means is that we need a broader set of skills that are transferrable from one role or business to another – Group Facilitation Skills. As a Group Facilitator, people tell me that they work better face-to-face because, as helpful as technology is, it is a barrier to collaboration. Interpersonal communication is 56% non-verbal and that is lost through technology. People need to chat to develop a social connection. This connection helps them build trust and understanding.

Technology helps with large volumes of information, repetitive tasks, analysis, etc. If we embrace it and use it to provide us with assistance, then it becomes a useful tool and if we don’t, then it becomes a barrier. Speaking with my father, a portrait photographer, he said that because of the proliferation of digital cameras in our phones, anyone can capture an image, but they cannot compose the image – that requires human input. He is right and this is applicable to all technology.

What this means for future jobs is that regardless of what you do, what will set you apart and keep you viable are Group Facilitation skills – these universally applicable skills are important to your success. Technology cannot replace this collaborative skill-set because it cannot duplicate interpersonal and social interaction or group facilitation skills.

Hopes for 2017

“My Hopes for 2017”

Since 2016 has been viewed as a not so good year, I wanted to look at 2017 with optimism.  My hopes for 2017:

For all:

Let’s eliminate polarizing groups.  No one group has all the right answers and we need to work together to solve the problems facing humanity.  We do this by replacing judgment with dialog.

Let’s make collaboration a reality instead of a “buzzword”.  In 2016, much was written about collaboration, but it tended to focus more on tools and working together.  I believe that collaboration is far more than that.  We do this by building trust and understanding “how to” share ideas, listen, and build on each other’s strengths.

Let’s make Diversity a standard.  The trend towards parochialism undermines diversity.  Diverse environments are stronger – whether you are talking about sociology, science, other.  We do this by embracing Diversity so racism becomes unacceptable.

Let’s make fake news a thing of the past – this is not “freedom of speech”.  We need to hold our news sources accountable.  We do this by not looking only for those who support our pre-conceived ideas, but looking for those that present facts instead of opinions.

Let’s support peace.  In 2016, for the first time, there was no armed conflict in the Western Hemisphere.  We do this by supporting peace and those promoting peace to spread to all hemispheres.

For Companies:

I hope that companies realize the importance of preparing their people for the 21st Century.  Technology is important but without people, where would technology be?  The critical skills for success needed to prepare people for the 21st Century are: self-awareness and emotional intelligence, team building and trust, communication skills, critical thinking, innovative problem-solving, collaborative solutions, etc.  As we move towards an era when outsourcing is commonplace, co-creating, co-working, and the gig economy increases, these critical skills become crucial.

I hope that companies realize that with Data, they need to develop a plan and a business model.  Data, Big Data, IoT, etc., are all the rage, as they should be, but like many other trends (or fads) in the past, automation helps but companies need to understand what the data means, how it’s to be used, and their needs.  Without that, data is simply noiseData needs understanding to become information and then knowledge.

I hope that companies realize that strategy is “not” dead – strategy is never dead.  A fast-changing environment needs strategies more than tactics – you either lead or follow.  With Strategies, you lead.  However, companies need to realize that with Strategies, a living plan exceeds a static plan.  You cannot create static strategies in this environment; they need to be flexible, agile, and understood by all – making it an ongoing process, not an event.

For Group Facilitation Skills:

I hope to see structured facilitation become less formal and more of a standard practice with group facilitation skills becoming a core skill set of many roles.

I hope to see companies recognize the importance of Group Facilitation Skills training.  The ability to engage people in effective communication, decision-making, and problem-solving is a skill set that cannot be outsourced.  Increasingly, these skills are being included as core competencies in many jobs/roles because they contribute to the overall well-being of any organization.  They are trainable and make a significant impact to the bottom line.

I hope to see companies recognize that Process Skills are as important as People Skills.  People skills are absolutely necessary, however the group must also build something of value – that requires a thought process.  This is crucial to building something of value.  A thought process is not a procedure – it is a thinking process that takes people from point A to Z in making decisions, solving problems, etc.  Meetings without thought processes do not succeed.  People Skills combined with Process Skills enable collaboration.

I hope to see Virtual Meetings become productive using group facilitation skills.  These are viewed as cost-effective meetings by saving travel.  They have become a standard, but virtual meetings do not enable teaming – trust is lacking.  Implementing them requires thought to ensure engagement and overcome the barriers that impede teaming.  In virtual meetings, building trust is crucial.

For me:

I hope to train all y’all this year!

I hope Millie, Sean, Al, and I continue to be healthy and close – working with your family is a challenging adventure and I wouldn’t miss it for the world.

Last, but not least:

Thank you for your loyalty and I wish all y’all a Healthy and Prosperous Year!gary rush facilitation

FoCuSeD™ Introductory Facilitation Skills on-line class

FoCuSeD™ Introductory Facilitaiton Skills on-line class –

Coming Soon!

Trainer: Gary Rush, IAF CPF
gary rush facilitation training

I am pleased to announce our FoCuSeD™ Introductory Facilitation Skills online class. It covers the Essence of being a group Facilitator; “how to” prepare, execute, and close a workshop or meeting, along with support tools, Foundational Facilitator Skills and Communication Skills. This class will enable you to take back strategies for “how to” fit group facilitation skills into your job and begin facilitating.

This class is ideal for anyone who wants to develop group facilitation skills to supplement their job skills and enable collaboration, including:

  • Managers, Team Leaders, and Others – to run effective meetings.
  • Project Managers – to manage their teams and enable methods, such as Agile and DevOps, to be successful.
  • Business Analysts and Process Improvement Specialists – to enable effective requirements elicitation.
  • Facilitators, Counselors, Consultants, and HR Specialists – to effectively interview, accomplish tasks, and increase collaboration.

Class Abstract

This online class covers Group Facilitator Skills necessary to facilitate workshops / meetings:

  • What is Facilitation? What’s the history? When is it used?
  • What do Group Facilitators do? How does this fit with your job?
  • Presentation skills – conveying your message
  • Active Listening – communicating understanding, and comprehending
  • Questions – information gathering
  • Neutrality – staying focused on the process

Class Objectives

FoCuSeD™ Introductory Facilitation Skills on-line class is designed so that the students will be able to:

  • Demonstrate an understanding of Facilitation and its history.
  • Describe how to initiate, run, and close a workshop.
  • Describe why and how to use group norms.
  • Describe the various roles and why each is important.
  • Describe the components of preparation.
  • Take back strategies for “how to” fit facilitation skills into their job.
  • Develop Active Listening skills for effective communication.
  • Gain insight to handle their fears in front of a group.
  • Let go of the “I”, the ego – the personal stake in the outcome.

Class Materials

Students receive:

  • PDF version of FoCuSeD™ Introductory Facilitation Skills by Gary Rush, IAF CPF
  • A class Certificate of Completion.

Class Outline

  • The Essence of Facilitation – Let’s get FoCuSeD™!
  • Facilitating People – Foundation
  • Communication Skills