FoCuSeD™ People & Conflict online Class

“Gary Rush Facilitation – on-line classes will give you the skills to work with a group of people to produce better results.”

The future requires a Collaborative skill-set. I’ve been reading about automation, technology, robotics, AI, big data, etc., and I found these emerging trends interesting and useful, but what does this mean for future jobs? Read more…

We recommend that you take FoCuSeD™ Introductory Facilitation Skills prior to taking this class because the classes build on each other. 

Class Abstract

This self paced on-line class teaches group Facilitator skills necessary to get a group of people to form as a team, manage conflict, and improve communication, support, and commitment; and continues the People Skills portion of your journey by teaching you “how to” deal with difficult people and help them become productive contributors. It covers:

  • “How to” build a team. The Five Key Characteristics
  • “How to” build trust.
  • “How to” move a group through the stages of group evolution.
  • “How to” recognize Diversity and get to know your participants.
  • “How to” manage conflict.
  • “How to” turn difficult people into productive contributors.


This on-line class is designed so that the students will be able to:

  • Know what makes a team.
  • Know how groups evolve.
  • Know how Diversity relates to facilitating people.
  • Know how the way people think, their paradigms, and differences come into play when facilitating.
  • Know why people become difficult.
  • Know “how to” manage difficult people.
  • Know “how to” manage conflict.
  • Know “how to” confront constructively.
  • Know when and why to use Facilitator Tools to improve group performance.
  • Know “how to” select the “right” people tool when facilitating a group.


Students receive:

  • PDF version of FoCuSeD™ Facilitating People and Conflict by Gary Rush, IAF CPF
  • A digital class Certificate of Completion and badge that you can share.


mgrconsulting people & conflict online

Author: Gary Rush

Gary Rush, IAF CPF is Founder & CEO of MGR Consulting since 1985 becoming a leading facilitator and facilitator trainer creating his own facilitation technique - FAST revolutionizing it with FoCuSeD™ - a unique approach to structured facilitation transforming the facilitation industry. He has trained thousands of people from more than 18 countries, and has delivered his structured facilitation class in 8 countries within North America, Europe, Asia, and Africa. His students have gone on to become CEOs and CIOs, crediting their success to the people and process skills gained in his facilitator training classes. He has written numerous “how to” books covering facilitation, collaborative leadership, strategic planning, data modeling, etc. During a hiatus from consulting, Gary owned and was "Chef" of a highly acclaimed restaurant in Old San Juan, Puerto Rico – MG Rush dba Mirácles Restaurant. Gary has facilitated significant workshops including the first strategic plan for the combined EDS/GM organization. He facilitated Star Alliance where they identified that in-flight Wi-Fi was possible – a critical service offering on airlines today. He facilitated and trained Texas Joint Military Forces in Strategic Planning, creating their 2035 Strategic Plan. Reviewing this 4-page plan, the length of the U.S. Constitution, is now part of their monthly meetings – something they were unable to do previously. He is an IAF CPF Assessor and former IAF Chair. Gary also formed and led the IAF Chicago Chapter, the second IAF chapter to be established in the U.S. He attended the U.S. Naval Academy in Annapolis. He holds a BS from Excelsior College.

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